Outstanding Customer Service and Full Accountability
- Carbon Rogue · 7mm Backcountry
- Barrel replaced under warranty
- 3/4" to 1" groups after repair
Manufacturing defects can happen to any company, but how a company responds defines their character.
I wanted to share my excellent experience with Fierce Firearms and their customer service team. I own a Fierce Carbon Rogue chambered in 7mm Backcountry. Initially, I was pretty discouraged with the rifle. I strictly followed the factory barrel break-in procedures and tried finding a factory load it liked by testing four different Federal ammunition options (170gr Terminal Ascent, 155gr Terminal Ascent, 168gr Barnes LRX and 170gr Tipped Fusion). Unfortunately, the absolute best group I could squeeze out was a rare 1.5 MOA, with typical groups hovering around a frustrating 3 MOA.
Knowing Fierce has a 3/4" accuracy guarantee for the Rogue, I called customer service and spoke with Chase. I explained the situation thoroughly, detailing the break-in process, my cleaning regimen between changing ammunition, and confirming that all action and optic screws were correctly torqued. Chase listened carefully, took my issue seriously, and immediately issued an RMA and a prepaid shipping label to send the rifle back.
About 20 days later, I received a call from another employee at Fierce who informed me that the original barrel was indeed bad. They replaced the barrel under warranty and verified its accuracy before shipping it back to me.
I can happily report that the rifle now performs beautifully. I am consistently getting 3/4" to 1" groups using the 175gr Tipped Fusion. I'll try some other ammo later, but for now, this rifle/ammo combo is going to get a south Texas nilgai.
'Manufacturing defects can happen to any company, but how a company responds defines their character. Fierce stood behind their product completely, and their communication was top-notch. I am a very happy customer and I highly recommend them!'
— LTC Leonard C, U.S. Army (Ret.)
